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Cognitive Collections Platform
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Summary
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IBM Intelligent Workflow for Collections is a solution which will help in transforming the current reactive collections process to a proactive collections process with the embedded technology and augment human in the loop in performing collections tasks in a prioritised manner using customised strategy enriched with analytical insights, segmentation and prioritisation, full collector and dispute workflow with priority and next best action to do list.
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Features
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Benefits
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AI Driven Prioritised Collector to-do list.
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One View Screen to optimise calls.
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Collections and Disputed Workflow.
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Increased productivity.
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Dispute turnaround time improvement.
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Increased Customer Satisfaction.
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Reduce aged debt and improve DSO.
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